Refund and Returns Policy

RETURN & REFUND

Thank you for purchasing your FlipFlops from Completetotes. We prioritize customer satisfaction and are committed to ensuring that you are completely happy with your purchase. If you are not satisfied with your product for any reason, you may return it or request a refund according to the terms outlined below.

RETURN 

• Return Period: You have 30 days calendar days from the date on which you received the item to return them.
• Condition for Returns: The items must be unworn, unwashed, and free from any marks, defects, or damage when returned to us. The items must also be unopened and in their original packaging.
• Proof of Purchase: In order to qualify for a return you need to present a receipt or proof of purchase.

How to begin a return

• Contact Us: To start with, the return process you should first contact us at support@completetotes.com with your order number and your reason for the return.
• We will review the request and provide a return label via email. Customers need to download and print.
• Sending the Item: You will have to return the item to the warehouse at Flat 179 Coleherne Court Redcliffe Gardens, London SW5 0DU, United Kingdom.
  

Please DO NOT automatically return the package without confirmation via email, as we cannot be held liable for lost returns.

Shipping Costs for Returns

• For defective products (This happens when the product is wrong, damaged by the carrier or otherwise), there will be no charge for the customer to return the item.
• For customer remorse:  You will be responsible for paying for your own shipping costs for returning your item. If you receive a refund, the cost of return shipping will be deducted from your refund.

Restocking fee

No restocking fee

REFUND

• Inspection of Return: Once the item you have return has been received we will examine it and then inform you that we have received the item back. Once approval is given, or rejection granted, we shall communicate the same to you as soon as possible.
• Approval of Refund: If your return is being approved, we will process the refund through the method of initial payment used by a user. It will often be credited to your account during a period not surpassing 5 working days from the date of processing regardless of the card issuer’s standard.

EXCHANGES

• Defective or Damaged Items: We only replace product that either have issues or are damaged in some way. If you require to make a change on an item, kindly contact support@completetotes.com for a replacement of the same product.
• Shipping for Exchanges: For products that have been returned as faulty or damaged, the customer will not be charged for the delivery of the substitute.

Modify/Cancellation Policy

1. We understand that sometimes customers may need to modify or cancel their orders. We offer the following conditions for order modification/cancellation:

Customers have the right to modify/cancel their orders within 24 hours of successfully placing the order.

After 24 hours, any request to cancel or change the order will not be accepted as the order will have been locked for processing and sent to the carrier.

2. How to modify/cancel an order? Follow these steps:

Prepare the required information, including the order email, order number (provided by completetotes.com in the order confirmation email) and specific requirements for modifying or cancelling the order.

Send the request with the above information to support@completetotes.com, with the subject line [Modify/Cancel Order + Order Number].

3. Refunds for cancelled or modified orders:

The refund will be processed within 5 business days of receiving the email and will correspond to the cancelled order value or the reduced order value of the modified order.

CONTACT US

 If you have any questions or need further assistance regarding our Refund and Returns Policy, please contact us at:

• Email: support@completetotes.com
• Phone: +44 0750 845 2299
• Address: Flat 179 Coleherne Court Redcliffe Gardens, London SW5 0DU, United Kingdom

We value your business and want to ensure that your experience with Completetotes is seamless and satisfactory. Please reach out with any questions or concerns you may have.