Shipping Policy
Thank you for choosing Completetotes for all your shopping needs. I appreciate your decision and would like to assure you that your order will be delivered to you in the best state possible and on time. The following is the elaboration of our shipping process and the policies that we follow:
Order Processing
- Processing Time: We confirm your payment shortly and all the orders are shipped within 1-3 business days. Any order made after 12 PM will be processed the next business day. It encompasses the acts of checking, packing, and posting of your order to the mail.
- Order Confirmation: You are also likely to get an email confirmation of the order with the order number shortly after placing an order. They receive a second confirmation email after making the order and waiting for it to be shipped where the tracking details will be included.
Shipping Options and Rates
- Domestic (UK) Shipping: We provide standard shipping for a flat rate of $7.95 for all orders within the United States. This item will take 3-5 business days to be delivered to the intended destination.
- International Shipping: International shipping is charged at a flat rate of $12.98. Delivery times are typically between 10-20 business days, depending on the efficiency of your local postal service and customs processing. t should be noted that indicated delivery time might be different as a result of circumstances that are out of our control.
Customs, Duties, and Taxes
- Customs and Import Charges: All our sales involve the cross-border shipment of items and thus are sold subject to the payment of customs and import duties which are not reflected in the listing prices of the items or the cost of shipping. All these charges are incurred to the buyer and they may differ from one country to another. Regarding the above enforcement measures, it is advised to consult with your country’s customs authority.
- Compliance: Make sure that the products ordered can be imported into your destination country legally, this lies in your hands.
Tracking Your Order
- Shipment Tracking: Log into your account and click on the My Orders tab where you will see information about your order, including the the tracking number of your shipment. Kindly accept the delivery time it takes about 48 hours before you can actually see the tracking number information.
- Issues with Tracking: In case of any issue with your tracking number or where the tracking information has not been sent at the appropriate time, kindly contact us.
Address Changes and Order Modifications
- Address Modifications: In case you desire to alter the shipping details you have input, you have 24 hours within placing your order to change the information with help from our customer service. Once this period is up, we cannot promise that the change can be effected.
- Order Modifications: For information on how you can modify your order details or items in the order you placed, kindly do so within 24hour of placing the order.
Problems with Delivery
- Lost Packages: In the event that your package fails to reach you, kindly get in touch with us early enough. In case of problem with shipment, we shall liaise with the shipping company to correct this.
- Damaged Items: In case your order arrives in a damaged state, please inform us promptly, and ensure to send us pictures of the damage. We will organize for a replacement or refund where the existing item needs to be replaced.
- Stolen Packages: Also, if the carrier of the goods has confirmed the delivery Completetotes is not responsible for lost or stolen delivery. Kindly make sure the area where you want the items dropped cannot be accessed by other people.
Policy Updates
- This Shipping Policy is subject to change without notice. The current policy will be reflected on this page, and significant changes will be communicated through our website or direct communication.
Contact Us
For any questions related to your order or shipping:
- Email: support@completetotes.com
- Phone: +44 0750 845 2299
- Address: Flat 179 Coleherne Court Redcliffe Gardens, London SW5 0DU, United Kingdom
Thank you for understanding our shipping policy. We are dedicated to ensuring that your experience with Completetotes is smooth and satisfactory. If you have any further questions or need assistance, please don’t hesitate to reach out to us.